Enterprise Rent-A-Car in Simi Valley, California ripped me off over $500, has no customer service etiquette and is just a low-life operation.
After a simple service repair became a major engine replacement issue, my 4 day car rental turned into a 3 month ordeal. The shop had a "rate" with Enterprise Rent-A-Car in Simi Valley and I clearly told Enterprise Rent-A-Car in Simi Valley of where my car was being serviced. Enterprise Rent-A-Car in Simi Valley said they would work with the rate. Albeit being 6'8, they offerred a Pontiac G6, which was OK in roominess. The car broke down a few weeks later and I traded for a Malibu. When I finally turned the car in, Enterprise Rent-A-Car in Simi Valley then said the rate was $25 a day. This was ridiculous for a Chevy Malibu on a long term rental, I could have easily rented a nicer car from an off airport rental for $15, but I was trying to cooperate with the mechanic.
Enterprise Rent-A-Car in Simi Valley would not budge, they would not work directly with me, refused to put me in contact with the office supervisor and charged my credit card when I expressly told them not to in hopes we could come to an agreement.
If you have to rent a car in Simi Valley, take my advice and do not consider Enterprise Rent-A-Car in Simi Valley. Enterprise Rent-A-Car in Simi Valley cars are ill maintained, dirty, and Enterprise Rent-A-Car in Simi Valley goes over the car with a fine tooth comb when you turn it in to try to get you for body damage. Luckily, I made a stink to document every smudge on my car so Enterprise Rent-A-Car in Simi Valley couldn't pull it on me. but I am still out over $500.
Do yourself a favor and rent from Avis or Hertz down the street at LA and 1st. At least they are more accommodating and much nicer people.
If you need more support of why Enterprise is a bad company to do business with, check out this site:
http://www.failingenterprise.com/
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Avis in Simi Valley...At first all was well then...$400. hold on my credit card for 24 hrs. 4 a 1 day rental...I droppd the car off and my bill was $45. and change...I have a $100. bill ...the 2 boys that will put this co. out of buisness tell me that their buisness doesn't take cash because nobody uses cash anymore.I would love 4 Avis to advertise that they no longer take cash payments.My husband trys to get change at a grocery store next door.No change to b found.What happen to buisnesses having a cash drawer? If I was to tell my guest that she or he hadto go get the exact change to pay me including the change I don't know that the inconvience of having to wait 4 a total then going to get change at some buisness around the buisness that U did buisness with Is BAD BUISNESS...maybe Avis should train the employees they choose to hire...My husband went to get change and I ask the employee if I will b getting my 19 cents change back and he tells me he doesn't have it.I ask if I will get a 19 cent refund check in the mail.Silly enough he answeres yes then reasches in to some pennies he found and gives me 16 cents.I know by noI should just give up but my husband went to 4 different buisnesses in this strp mall I wanted my correct change
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