Conexis sucks! What a bunch of bureaucratic asses. I wrote this to my Benefits Coordinator, but got absolutely nowhere with them. So all I can do is warn anyone who may have a choice in their FSA, or when considering your place of employment, find out who runs their FSA, if it's Conexis, you may want to reconsider working for your employer.
(A letter written to our benefits coordinator...)
I don’t know if you have been collecting issues with Conexis, but I want to voice my concerns with the program. I was hoping that the program would finally bring some convenience to having a flexible spending account. Having a Visa card tied to the FSA seemed to make a lot of sense and ease in reporting FSA activity. However it is not the case. Conexis challenges every purchase, loses paperwork and has draconian rules for use of their cards (Employees better know what is reimbursable or we will shut you down).
Every time I try to use this card, I can count on a letter from Conexis demanding paperwork. The paperwork is unclear to what they want and to what constitutes legitimate proof of service. To pick up 3 prescriptions, I have to turn in 11 pieces of paperwork. But my biggest issue is with their latest challenge. I received a notice in the mail on September 6 for a July payment of $49.80 to my child’s doctor. I sent in the paperwork as requested on September 13, 2007. I did not know that I could not use the FSA for services rendered prior to my employment, so on September 27th, I received a “FINAL REQUEST: YOUR IMMEDIATE ATTENTION TO THIS NOTICE IS APPRECIATED” notice from Conexis stating in small type on their generic form letter “Reason Denied: Expense incurred outside of plan dates.”
I can understand their position, but the notice was very generic and took a while to find the cause of the notice. Last week, I traveled for the company to Albuquerque, NM, Atlanta, GA and Ft. Worth, TX. On my return on Friday, my wife fell in our house and severely sprained her ankle. I had school all day Saturday, so she had to go to urgent care on her own, so I gave her the Conexis card so she could make the co-payment. When she tried to use the Conexis card for the Co-Pay, she was denied. On Saturday, October 20, I received a Cobra notice from Conexis with no explanation. I called Conexis today to inquire on the problem, and they stated since 60 days passed (I am not sure from when as my first notice was received on September 6), they halted service on the card. I explained the misunderstanding of the rules and I would send the payment (Even though I have over $49 in co pays that they denied this weekend) but I want the card reactivated. They refuse to turn on the card until a check is in hand in Dallas, TX and an additional 24 hours to restart service. I requested to speak to a supervisor, who I was supposed to be transferred to, but was disconnected and had to call back and spend another 15 minutes to leave him a voice mail.
This process is ludicrous. This is my money in my flex account to pay my medical payments. How they get to set such draconian policies is beyond me. I have had to repeatedly re-send information that they lose (I now keep fax receipts to prove I sent paperwork in), and send an exorbitant amount of paperwork that I really question their value to our company. If you have any influence over them, I would appreciate some assistance or consideration of moving to another provider in the next opportunity to do so.
Monday, October 22, 2007
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